Gartner Information Technology Research

Gartner Magic Quadrant for Help Desk Outsourcing, Western Europe, 2007


Gartner's 2007 Magic Quadrant for western European help desk outsourcing services examines 13 western European providers. Use this Magic Quadrant to help identify and evaluate the right providers to support your company's IT needs.

Published: 28 February 2007

ID: G00145969

Analyst(s): Claudio Da Rold, Gianluca Tramacere

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Atos Origin
    • Capgemini
    • Computacenter
    • CSC
    • EDS
    • Fujitsu
    • Getronics
    • HP
    • IBM
    • Siemens IT Solutions and Services
    • T-Systems
    • TechTeam
    • Unisys
  • Ability to Execute
  • Completeness of Vision

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