Gartner Research

Toolkit: How to Justify Infrastructure and Operations Staffing Size

Published: 28 March 2007

ID: G00146650

Analyst(s): Ed Holub


Justifying staff size is a balancing act for which there are no magic ratios. To justify their staff size, infrastructure and operations leaders must take into account seven general factors and six specific factors, and must follow a well-balanced set of metrics.

Table Of Contents
  • Overview
  • The Elusive Quest for Magic Staffing Ratios
    • Major Factors Influencing Staffing — General
    • Major Factors Influencing Staffing — Specific
  • Typical Staffing Ratio Ranges
  • Metrics Drive Behavior (Good and Bad)

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