Gartner Research

Criteria for Evaluating Your Software Vendor's Commitment to BPO

Published: 10 May 2007

ID: G00147542

Analyst(s): Andy Kyte

Summary

Users have many choices about how to consume software. As more users move toward business process outsourcing, established software vendors are evaluating how to maintain revenue using this new business model.

Table Of Contents
  • Overview
  • License software to the business process outsourcer.
  • Develop a joint venture with one or more third parties to create a BPO service company.
  • Directly enter the BPO market.

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