Gartner Research

Outsourcing Contract Trends: Averages Are Up for the First Time in Three Years

Published: 16 May 2007

ID: G00147947

Analyst(s): Gianluca Tramacere, Kurt Potter

Summary

Outsourcing contract averages for contract values and length pointed upward in 2006 for the first time since 2003. Analysis indicates the beginnings of a slight shift toward a seller's market for outsourcing services.

Table Of Contents
  • Overview
  • Outsourcing Contract Value Increases
    • Contracts Under $1 Billion
    • Average Contract Lengths Are Increasing for IT Outsourcing and BPO
    • New Contracts vs. Restructured: Steady Distribution; Renewals Increased Significantly in 2006
    • Megadeals Still Part of the Picture in 2006
    • Top Megadeal Providers in 2006
    • "Megascope" Impact Felt in 2006
    • Three India-Based Providers Make the Ranking of $1 Billion in TCV

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