Gartner Research

SAP Buys Wicom to Deliver Contact Center Intelligence

Published: 18 May 2007

ID: G00148922

Analyst(s): Steve Blood, Michael Maoz, Ed Thompson

Summary

Through its purchase of Wicom, SAP is making a statement on the central role of communications in improving business interactions. SAP must take steps to preserve the thought leadership Wicom has already displayed.

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