Gartner Research

The Evolving Role of a Manager of Managers in IT Operations

Published: 08 June 2007

ID: G00148506

Analyst(s): David Paul Williams

Summary

The role of an MoM has moved from basic event consolidation to correlating data across IT elements to show the impact the IT organization has on business. We provide four evolutionary phases describing architectures, guidelines and objectives for managing an IT infrastructure with an MoM.

Table Of Contents
  • Overview
  • The Manager of Managers Evolution
    • Phase 1: Domain-Focused Event Consolidation
    • Phase 2: Consolidation Point for Servers, Applications and Database Data
    • Phase 3: Consolidation Point for Server, Application, Database and Network Data
    • Phase 4. Consolidation Point of All Element Data Showing Business Impact
  • MoM Data Types
  • Single Point of Failure Is Not an Option
  • What to Expect From an MoM
  • MoM Implementation Approaches
  • Tactical Guidelines

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