Gartner Research

Toolkit: Best Practices for Implementing a CMDB

Published: 25 June 2007

ID: G00149110

Analyst(s): Patricia Adams, Ronni Rosenstein


Early implementations of configuration management database tools are likely to fail. To avoid this, infrastructure and operations leaders must start with a smaller CMDB effort, and, as it generates success, the strategy can be broadened.

Table Of Contents
  • Overview
  • What You Need to Know
    • CMDB Drivers
    • CMDB Vendor Landscape — The CMDB Race
    • Best Practices
  • Beware the Hype
  • CMDB or Configuration Database/Repository
  • What Are the Drivers?
  • CMDB Trends
  • Do All Roads Lead to a CMDB?
  • ITIL and Its Role for CMDB
  • End-to-End Service Management Requires Configuration and Change Management
  • CMDB: Today and Tomorrow
  • IT Service Dependency Mapping — Critical Contributor
  • CMDB Vendor Landscape — The CMDB Race
  • CMDB Wannabees
  • Inhibitors to CMDB
  • Who Has a Stake in the CMDB?
  • Service View and Your CI
  • How Many CMDBs, and Where
  • Steps to Federation and Reconciliation
  • Your Configuration Journey

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