Gartner Research

Infrastructure Utility in Practice: Offerings Description

Published: 27 June 2007

ID: G00149171

Analyst(s): Claudio Da Rold , Gianluca Tramacere


Although the IT infrastructure utility is about to reach the Trough of Disillusionment in Gartner's IT Outsourcing Hype Cycle, the IU is showing signs of real advancement. Ten providers' offerings, with associated data center locations, number of clients and references, are examined.

Table Of Contents
  • Overview
  • Introduction and Definition
    • Definition of Gartner IU
  • The Infrastructure Utility Maturity Model
    • How Providers Are Reacting
  • Gartner Analysis Shows IU Development
    • Most IU Services Are at Level 2 or Level 3 of the IUMM
    • Many Inhibitors Still Exist to Move to Level 4 of the IUMM
    • The IU Will Mature, but Slowly
    • Recommendations for IU Clients and Prospects
  • Profiles of 10 Leading Vendors' IU Offerings
    • Atos Origin
    • BT Global Services
    • 4.3 Capgemini
    • CSC
    • EDS
    • HP
    • IBM
    • Savvis
    • Siemens IT Solutions and Services
    • T-Systems

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