Gartner Research

Telecom Expense Management: Top 10 Vendor Considerations and Areas of Differentiation

Published: 29 June 2007

ID: G00149021

Analyst(s): Eric Goodness, Phillip Redman

Summary

A growing number of enterprises are turning to telecom expense management vendors to support the expanding use of mobile devices. Although many vendors sell services, not all of them offer equal capabilities.

Table Of Contents
  • Overview
  • TEM Vendor Differentiators
  • 1. Staffing Ratios
  • 2. Help Desk Capabilities
  • 3. Service-Level Agreements
  • 4. Processes
  • 5. Reporting
  • 6. Application Integration
  • 7. User Interface
  • 8. Carrier Relationship
  • 9. Pricing
  • 10. Implementation Costs

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