Gartner Research

Hype Cycle for Banking and Investment Services Front-Office Technologies, 2007

Published: 02 July 2007

ID: G00149326

Analyst(s): Jackie Fenn , Pete Redshaw , Steve Cramoysan , Mary Knox, David Schehr, Christophe Uzureau , David Furlonger , Douglas McKibben, Richard J. De Lotto, Stessa Cohen


The objective of the front office is to provide customers with a consistent and satisfying experience irrespective of channel. This Hype Cycle will assist banks and investment services firms in assessing new technologies that can improve processes to achieve that objective.

Table Of Contents
  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
    • Moved Off the Hype Cycle
  • On the Rise
    • Centralized Customer Preference Profile for Retail Banks
    • Dynamic Relationship Pricing Tools
    • Voice Verification for Banking
    • Trade Room (Data Center)
    • Mobile Consumer Banking
  • At the Peak
    • Consumption of XBRL for Investment Analysis
    • Offset Accounts (Non-U.K.)
    • Transaction Cost Analysis
    • RFID for Customer Recognition
  • Sliding Into the Trough
    • Account Aggregation
    • Real-Time Analytics (2007)
    • Footfall Analysis
    • Tablet PCs in Bank Branches
    • IFX for Banks
    • Wireless and Broadband WAN Networking for ATM/Self-Service Devices
  • Climbing the Slope
    • Remote Advice in Bank Branches
    • Rich Internet Application Technology for Banks
    • Advanced ATMs and Kiosks
    • Algorithmic Trading
  • Entering the Plateau
    • DMA Trading
    • Speech Recognition for Telephony and Contact Center Applications
    • Instant Messaging for Retail Banking
    • IP Services in Bank Branches
    • Remote Deposit and Payment Capture
    • Thin Client for Retail Bank Applications
  • Off the Hype Cycle
    • Customer Bank Account Alert Technologies
    • Bank Document Imaging/Archive/Retrieval at Front Office
    • Dashboards
    • Deposit ATMs
    • Linux in Banking Delivery Channels
    • Offset Accounts (U.K.)
  • Appendices
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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