Gartner Research

Ask the Right Questions When Offshore Providers Will Be Working On-site

Published: 23 July 2007

ID: G00150122

Analyst(s): Dane Anderson, Helen Huntley

Summary

Offshore outsourcing deals typically combine on-site and offshore provider resources. When provider personnel is on-site at a client facility, you need to know what risks, challenges and concerns you'll face.

Table Of Contents
  • General Questions
    • How many onshore provider employees should I expect?
    • Where should I locate the onshore provider employees at my site?
    • Who absorbs the expense to physically house onshore provider employees at the client site?
    • Who pays for phone usage for the on-site provider employee, including domestic and international calls?
    • What should a client expect with regard to out-of-pocket expenses?
    • What security measures should I use for offshore provider resources at the client site?
    • Do I face any risk of co-employment claims if I have on-site provider resources at my location?
  • U.S.-Centric Questions
    • There are legal implications when foreign resources work in the United States. Who is responsible for U.S. employment law compliance — the outsourcing client or the service provider?
    • What exactly is the U.S. employment law for foreign workers at U.S. client locations? Do I need to take this law into account when choosing an outsourcing provider?

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