Gartner Research

How to Link IT Metrics to Business Value

Published: 25 July 2007

ID: G00150099

Analyst(s): Michael Smith

Summary

Business value should not be expressed using IT performance metrics. Yet, IT performance metrics are fundamental to achieving business value. This report explains the relationship between IT performance metrics and business value, including examples of how to document and monitor this relationship.

Table Of Contents
  • Overview
  • Section 1: What Is the Relationship Between IT Performance Metrics and IT SLA?
  • Section 2: What Is the Relationship Between IT SLAs and Leading Indicators of Financial Performance?
  • Section 3: What Is the Relationship Between Leading Indicators and Financial Performance?
  • Conclusions
  • Recommendations

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