Gartner Research

Strengthening the Core of IT

Published: 01 July 2007

ID: G00150743

Analyst(s): Richard Hunter, Heather Colella

Summary

IT effectiveness is the gateway to enterprise innovation and agility. The core of IT rests in its technology, processes and people. CIOs who focus on strengthening the core of IT enable themselves and the IS organization to play a larger role in the business.

Table Of Contents

Foreword

Executive summary

  • A strong IT core is a prerequisite to value
  • CIOs build the IT core from the inside out
  • CIOs extend the IT core from technology to processes
  • Using a strong IT core to drive enterprise leverage

A strong IT core is a prerequisite to value

  • CIOs are skeptical about the strength of the IT core
  • The benefits of a strong IT core are tangible
  • Differences in performance are clear
  • Every CIO needs to strengthen their IT core

CIOs build the IT core from the inside out

  • Diagnose the strength of your current IT core
  • Technology: Improve infrastructure reliability
  • Processes: Create IT process repeatability
  • People: Build core technical skills
  • Effective operations: The “noise” dies down

CIOs extend the IT core from technology to processes

  • Diagnose your readiness to expand beyond technology operations
  • Technology: Turn attention from technology operations to architecture
  • Processes: Strengthen governance and the PMO
  • People: Build business analysis skills
  • Success: The business and IT work together

Using a strong IT core to drive enterprise leverage

  • Use the strengthened IT core to contribute to business leadership
  • Technology: Extend the boundaries of the enterprise
  • Processes: Extend processes to innovation and portfolio management
  • People: Evolve from business skills to business relationships
  • Strengthening the core of IT creates enterprise leverage

Further reading

  • Gartner EXP reports
  • Core research
  • Other

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