Gartner Research

When to Consider Building an Expert System

Published: 31 August 2007

ID: G00151068

Analyst(s): Jeffrey Mann, Debra Logan


Expert systems work very well in a limited number of situations, but not so well in others. In this document, we give guidance as to when you should pursue using expert systems.

Table Of Contents
  • Overview
  • Diagnostic
  • Case-based
  • Rule-based
  • When to Consider Building an Expert System
  • Examples of the Best Candidates
  • Examples of the Worst Candidates
  • Alternatives

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