Gartner Research

Retail Task Management and the Integration Challenge

Published: 06 September 2007

ID: G00151004

Analyst(s): Gale Daikoku

Summary

Leading retailers are losing millions, possibly billions, annually from poor execution of critical in-store processes. This note provides guidance to retailers that are planning workforce management projects.

Table Of Contents
  • Overview
  • Introduction
  • Analysis
    • Task Management Bridges the Gap Between Sales Strategy and Operational Execution
    • Task Management Benefits Build Traction
    • No Longer a Stand-Alone Application, but the Hardest Work Is Yet to Come
  • Recommendations

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