Gartner Information Technology Research

Gartner Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007


Broadening but more tightly integrated product portfolios are becoming hallmarks of the evolving CCI market. Support for IP telephony infrastructure is mandatory. This Magic Quadrant assesses vendor offerings in the Asia/Pacific region.

Published: 12 September 2007

ID: G00150110

Analyst(s): Geoff Johnson, Drew Kraus

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Alcatel-Lucent
    • Aspect Software
    • Avaya
    • Cisco
    • CosmoCom
    • Ericsson
    • Genesys Telecommunications
    • Huawei Technologies
    • Interactive Intelligence
    • Mitel
    • NEC
    • Nortel
    • Oracle
    • Siemens Communications
  • Ability to Execute
  • Completeness of Vision

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