Gartner Research

Provision of BPO for Investment Services Firms

Published: 24 September 2007

ID: G00150559

Analyst(s): Pete Redshaw

Summary

Business process outsourcing is becoming more widely adopted by ISFs and is moving into new functional areas. A survey of 17 key providers to this subsector lists the offerings and takeup for these services.

Table Of Contents
  • Overview
  • Introduction
  • BPO Offerings
    • Geographical Distribution
    • Pricing Mechanisms
    • Range and Usage
    • Offerings
  • BPO Revenue
  • BPO for ISFs: Dedicated Staff
  • BPO for ISFs: Top Three Deals
  • BPO for ISFs: Future Changes and Additions
  • Summary of Offerings
  • Appendixes
    • Appendix 1 — BPO Offerings for ISFs From Accenture
    • Appendix 2 — BPO Offerings for ISFs From Genpact
    • Appendix 3 — Detailed BPO Offerings for ISFs From HCL Technologies

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.