Gartner Research

Business Process Utility: The Next Wave in Business Process Outsourcing

Published: 28 September 2007

ID: G00150564

Analyst(s): Cathy Tornbohm , Ben Pring, Robert H. Brown, Pete Redshaw


Business process utilities are an emerging form of business process outsourcing. A BPU is useful when a more standardized solution is sought that can be paid for on a transactional basis.

Table Of Contents
  • Overview
  • Background to the Emergence of the BPU
  • What Is a BPU?
  • How Is a BPU Different From Traditional BPO?
  • Who Are BPU Vendors?
    • Traditional BPO Vendors Offering BPU-Style Delivery
    • BPU Pure Plays
  • Implications for Current and Potential Users of the BPU Model
  • Implications for Current and Potential Vendors of the BPU Model

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