Gartner Research

Best Practices for BPO Transitions

Published: 16 October 2007

ID: G00151335

Analyst(s): Helen Huntley, Cathy Tornbohm

Summary

Significant planning and dedicated resources from both the client and the service provider are needed to ensure that business process outsourcing transitions are planned, managed and executed smoothly.

Table Of Contents
  • Overview
  • When Should Transition Planning Start?
  • Who Manages the Transition Plan?
  • Who Needs to Be Involved in the Transition From Our Organization?
  • How Should We Best Govern the Transition?
  • How Much IT Involvement Is There in a BPO Transition?
  • How Do We Best Transition Knowledge Transfer of the Processes and Operations?
  • How Much Do Transitions Normally Cost?
  • How Long Does the Transition Normally Take?
  • How Much of the Service Provider's Costs Are Associated With the Transition?
  • What to Do if the Transition Starts Going Wrong?
    • Bottom Line

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.