Gartner Research

Best Practices for BPO Transitions

Published: 16 October 2007

ID: G00151335

Analyst(s): Helen Huntley , Cathy Tornbohm


Significant planning and dedicated resources from both the client and the service provider are needed to ensure that business process outsourcing transitions are planned, managed and executed smoothly.

Table Of Contents
  • Overview
  • When Should Transition Planning Start?
  • Who Manages the Transition Plan?
  • Who Needs to Be Involved in the Transition From Our Organization?
  • How Should We Best Govern the Transition?
  • How Much IT Involvement Is There in a BPO Transition?
  • How Do We Best Transition Knowledge Transfer of the Processes and Operations?
  • How Much Do Transitions Normally Cost?
  • How Long Does the Transition Normally Take?
  • How Much of the Service Provider's Costs Are Associated With the Transition?
  • What to Do if the Transition Starts Going Wrong?
    • Bottom Line

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