Gartner Information Technology Research

Gartner Magic Quadrant for Contact Center Infrastructure, EMEA, 2007

Summary

The contact center infrastructure market of Europe, the Middle East and Africa includes both local and international vendors. Support for Internet Protocol voice infrastructure is now more common, but approaches vary, as do the breadth and level of integration of multichannel suites.

Published: 30 October 2007

ID: G00151583

Analyst(s): Drew Kraus, Steve Blood

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Alcatel-Lucent
    • Altitude Software
    • Aspect Software
    • Avaya
    • Cisco Systems
    • CosmoCom
    • Ericsson
    • Genesys
    • Interactive Intelligence
    • NEC Philips
    • Nortel
    • SAP (Wicom)
    • Siemens Communications
    • Vocalcom
  • Ability to Execute
  • Completeness of Vision

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