Gartner Research

Getting the Right IT: Using Business Models

Published: 05 November 2007

ID: G00153252

Analyst(s): Richard Hunter , Mark McDonald


Every enterprise needs the right IT. The right IT is the IT that supports every perspective of the business model. CIOs are taking bold steps to align IT with their enterprise business models, including innovative restructuring of the IT organization.

Table Of Contents


Executive summary

Enterprises require the right IT

  • Executive expectations for IT are increasing
  • Enterprises need the right IT
  • Generic IT is not the right IT
  • Use a business model to simplify how you describe the enterprise
  • Use the business model as a toolset to find the right IT
  • Use business models to get the right IT

Discover the business model

  • Enterprises use a portfolio of business models to achieve their strategy and goals
  • Identify the portfolio of models your enterprise uses to achieve its strategy
  • Position the relative importance of models with a “Harvey ball” diagram
  • Add perspectives to the business model to set the context that must be fulfilled by IT
  • Cross-check perspectives for consistency

Discover the right IT

  • Connect IT capability with the business model
  • Fix the gaps and cross-check for consistency
  • Resolve inconsistencies by changing the IT capability or the business model

Evolve with the business model

  • IT organizations are making major changes in their IT models
  • Take the measure of the model when change is underway
  • Get the right IT

Further reading

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