Gartner Research

Market Trends: Multiple Delivery Models Driving the Demand for Hosted VoIP Services, North America, 2006-2011

Published: 19 November 2007

ID: G00152119

Analyst(s): Daniel O'Connell , Eric Goodness


Gartner forecasts that the North American hosted voice over IP market will increase from $375 million in 2006 to $3,165 million in 2011. Hosted VoIP growth is part of a greater industry embracement of the hosted delivery model, spanning software as a service, e-commerce, routers and storage.

Table Of Contents
  • Introduction
  • Bundled Services
  • Hosted VoIP Drivers — All Three Models
  • Hosted VoIP Inhibitors — All Three Models
  • Hosted VoIP Forecast
  • Hosted IP PBX Forecast
  • IP Centrex
  • Communications as a Service
  • Cost Differential
  • Reduced Equipment Vendor Visibility
  • Security
  • Summary

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.