Gartner Research

Organize Knowledge Management From the Top Down, While Executing From the Bottom Up

Published: 22 November 2007

ID: G00153164

Analyst(s): Jeffrey Mann


Many enterprises struggle with how to organize and manage their knowledge management efforts: from the bottom up, or from the top down. Both approaches are actually necessary, although bottom-up efforts will provide most of the benefits and require most attention.

Table Of Contents
  • Overview
  • Four Hierarchical Layers Demonstrate the Governance Approach
  • The Benefits and Pitfalls of a Top-Down or Bottom-Up Approach
  • Tactical Guidelines

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