Gartner Research

Toolkit Best Practices: Training End Users

Published: 30 November 2007

ID: G00153453

Analyst(s): Leslie Fiering

Summary

As end-user environments become more complex -- with more applications, devices and mobility -- training programs need to offer options that target specific user and application requirements.

Table Of Contents
  • Overview
  • Best Practice No. 1: Match the Training Method to the Worker and the Application
    • Formal, Scheduled Training
    • Self-Paced Instruction/JITT
  • Best Practice No. 2: Design the Training Curriculum to Extend Beyond Technology Requirements
  • Best Practice No. 3: Have Dedicated Internal Staff That Assesses Training Requirements and Develops Curricula
  • Best Practice No. 4: Not All Training Is Mandatory, but Develop Enforcement Mechanisms for the Training That Is Mandatory
  • Best Practice No. 5: Schedule Training as Close to a Technology Rollout as Possible
  • Best Practice No. 6: Keep Training Sessions Short
  • Best Practice No. 7: Create an Enterprise Training Server or Intranet
  • Best Practice No. 8: Negotiate Training SLAs and Maintain the Metrics to Measure Them

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.