Gartner Research

Toolkit Best Practices: Training End Users

Published: 30 November 2007

ID: G00153453

Analyst(s): Leslie Fiering


As end-user environments become more complex -- with more applications, devices and mobility -- training programs need to offer options that target specific user and application requirements.

Table Of Contents
  • Overview
  • Best Practice No. 1: Match the Training Method to the Worker and the Application
    • Formal, Scheduled Training
    • Self-Paced Instruction/JITT
  • Best Practice No. 2: Design the Training Curriculum to Extend Beyond Technology Requirements
  • Best Practice No. 3: Have Dedicated Internal Staff That Assesses Training Requirements and Develops Curricula
  • Best Practice No. 4: Not All Training Is Mandatory, but Develop Enforcement Mechanisms for the Training That Is Mandatory
  • Best Practice No. 5: Schedule Training as Close to a Technology Rollout as Possible
  • Best Practice No. 6: Keep Training Sessions Short
  • Best Practice No. 7: Create an Enterprise Training Server or Intranet
  • Best Practice No. 8: Negotiate Training SLAs and Maintain the Metrics to Measure Them

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