Toolkit Best Practices: Training End Users
Published: 30 November 2007
As end-user environments become more complex -- with more applications, devices and mobility -- training programs need to offer options that target specific user and application requirements.
Table Of Contents
- Best Practice No. 1: Match the Training Method to the Worker and the Application
- Formal, Scheduled Training
- Self-Paced Instruction/JITT
- Best Practice No. 2: Design the Training Curriculum to Extend Beyond Technology Requirements
- Best Practice No. 3: Have Dedicated Internal Staff That Assesses Training Requirements and Develops Curricula
- Best Practice No. 4: Not All Training Is Mandatory, but Develop Enforcement Mechanisms for the Training That Is Mandatory
- Best Practice No. 5: Schedule Training as Close to a Technology Rollout as Possible
- Best Practice No. 6: Keep Training Sessions Short
- Best Practice No. 7: Create an Enterprise Training Server or Intranet
- Best Practice No. 8: Negotiate Training SLAs and Maintain the Metrics to Measure Them
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