Gartner Research

Raising IT's Credibility: The Gartner IT Management Competency Framework

Published: 02 December 2007

ID: G00151141

Analyst(s): Colleen Young


Credibility issues persistently dog the IT organization, negatively affecting IT's role in the business and the enterprise's overall ability to leverage technology for business gain. We provide CIOs a tool to diagnose specific credibility inhibitors and develop a meaningful road map for change.

Table Of Contents
  • Overview
  • The IT Credibility Curve
  • The CIO Activity Cycle
    • Underlying Context of the CIO Activity Cycle: Business Objectives
  • The IT Management Competency Framework
  • Applying the IT Management Competency Framework
    • Example of Application 1 — Develop Critical Competencies in Support of Specific Business Imperatives
  • Summary

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