Gartner Research

Raising IT's Credibility: The Gartner IT Management Competency Framework

Published: 02 December 2007

ID: G00151141

Analyst(s): Colleen Young

Summary

Credibility issues persistently dog the IT organization, negatively affecting IT's role in the business and the enterprise's overall ability to leverage technology for business gain. We provide CIOs a tool to diagnose specific credibility inhibitors and develop a meaningful road map for change.

Table Of Contents
  • Overview
  • The IT Credibility Curve
  • The CIO Activity Cycle
    • Underlying Context of the CIO Activity Cycle: Business Objectives
  • The IT Management Competency Framework
  • Applying the IT Management Competency Framework
    • Example of Application 1 — Develop Critical Competencies in Support of Specific Business Imperatives
  • Summary

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