Gartner Research

Life Insurance Straight-Through Processing: Lessons Learned and Ongoing Issues

Published: 11 December 2007

ID: G00153834

Analyst(s): Steven Leigh

Summary

After nearly 15 years, U.S. life insurers continue to struggle with deploying a comprehensive straight-through processing strategy for individual life insurance and annuity new business. From process design to agent adoption, the industry has learned important lessons about implementing STP.

Table Of Contents
  • Overview
  • Internal and External Forces Driving Companies to Adopt STP
  • Benefits
  • Lessons Learned and Continuing Challenges
    • Agent Adoption
    • Connected/Disconnected
    • Data Availability
    • Electronic Signature
    • Varied Processes
    • Integration Considerations
    • NAVA STP Initiative
  • Recommendations

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.