Gartner Research

Life Insurance Straight-Through Processing: Lessons Learned and Ongoing Issues

Published: 11 December 2007

ID: G00153834

Analyst(s): Steven Leigh


After nearly 15 years, U.S. life insurers continue to struggle with deploying a comprehensive straight-through processing strategy for individual life insurance and annuity new business. From process design to agent adoption, the industry has learned important lessons about implementing STP.

Table Of Contents
  • Overview
  • Internal and External Forces Driving Companies to Adopt STP
  • Benefits
  • Lessons Learned and Continuing Challenges
    • Agent Adoption
    • Connected/Disconnected
    • Data Availability
    • Electronic Signature
    • Varied Processes
    • Integration Considerations
    • NAVA STP Initiative
  • Recommendations

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