Gartner Research

Analytics Business Process Outsourcing: Market Realities

Published: 13 December 2007

ID: G00154255

Analyst(s): Arup Roy, Bhavish Sood

Summary

As businesses complexify their use of business process outsourcing, they are increasingly looking to providers to support additional analysis of process-related activities but with lower-cost staff. This has led to the addition of specialist BPO services, known as knowledge process outsourcers.

Table Of Contents
  • Overview
  • Recommendation
  • Analytics Adoption Scenario
  • The Evolving Analytics BPO Provider Landscape
  • Critical Success Factors for Companies Outsourcing Analytics processes
    • Gartner Recommendations

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