Gartner Research

Q&A: Top 20 Questions when Evaluating and Implementing E-Procurement

Published: 13 December 2007

ID: G00154231

Analyst(s): Deborah Wilson

Summary

Chief procurement officers and application managers can earn a return on their investments in e-procurement if they give casual users access to catalog content that is appropriate, attractively priced and strategically sourced from credible suppliers.

Table Of Contents
  • 1. Will e-procurement help reduce procurement staff?
  • 2. What is the most reliable driver of e-procurement ROI?
  • 3. How much spending should organizations expect to successfully drive through an e-procurement system?
  • 4. Why is the typical level of sourcable indirect spending so small?
  • 5. Why don’t tactically sourced categories of spending fit well into e-procurement?
  • 6. Can e-procurement be used to order services?
  • 7. Don't some savings come from simply sending purchase orders to suppliers electronically, whether or not they are strategically sourced?
  • 8. Will e-procurement lower internal transaction costs?
  • 9. Should organizations drive all their purchases through an e-procurement system to create a single database of analyzable spending?
  • 10. How should organizations enable the purchase of items that aren’t in their catalogs?
  • 11. Can an organization that lacks modern ERP use e-procurement for all its indirect purchases?
  • 12. Can e-procurement support a centralized group of professional buyers?
  • 13. Should organizations mandate e-procurement to drive adoption and compliance?
  • 14. What should an organization do if users refuse to adopt the e-procurement solution?
  • 15. How many catalogs should an e-procurement solution contain?
  • 16. When should an organization leverage a supplier community management service for uploading and maintaining catalogs?
  • 17. Can an organization rely on punch-out connections for catalog content?
  • 18. Should organizations fund their e-procurement programs with supplier rebates earned through volume discounts?
  • 19. How does e-procurement ROI play out in public-sector implementations?
  • 20. Does the public sector have any special challenges?

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