Gartner Research

Appropriate Use of Automation for CDOs: Lessons From Two Case Studies

Published: 21 December 2007

ID: G00143737

Analyst(s): Barry R. Hieb, M.D.

Summary

Care delivery organizations' efforts to improve clinical and operational performance must balance the use of automation with the ability for humans to still execute judgment and process control. Here, we look at two examples of automation's potential to yield sustained improvement.

Table Of Contents
  • Overview
  • Introduction
  • The Challenge
    • Two Case Study Problems
  • Approach
    • Solutions
  • Results
  • Critical Success Factors
  • Lessons Learned

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