Gartner Research

Making the Difference: The 2008 CIO Agenda

Published: 01 January 2008

ID: G00154778

Analyst(s): Dave Aron , Tina Nunno , Mark McDonald


Enterprises increasingly expect CIOs and IT to deliver solutions that make a difference to business strategies. In 2008 and beyond, CIOs will need new skills, roles, relationships and approaches to create distinctive business-relevant IT solutions

Table Of Contents


Executive summary

  • Enterprises expect IT to make the difference
  • IT makes a difference with platforms for growth and innovation
  • Planning to create the difference in 2008
  • About the survey and this report

Enterprises expect IT to make the difference

  • Enterprises expect IT to deliver distinctive, customer-focused solutions
  • CIOs meet new demands by building on proven practices
  • Distinctive solutions build on technical operations
  • CIOs drive distinctive solutions by moving beyond cost and risk
  • Enterprises will invest in IT when they expect more than operations
  • Enterprises will invest when they expect distinctive capabilities
  • Execution distinguishes public sector CIOs
  • Public sector CIOs expect future IT transformation
  • CIOs need to incorporate into their strategies a greater focus on making the difference that makes the enterprise distinctive

Make the difference through effective IT and focused innovation

  • IT is concentrating on foundational technologies that are the source of distinctive solutions
  • CIOs will need to build new capabilities and skills
  • Effective IT relies on having the right capabilities to deliver results
  • The difference depends on effective IT
  • Focused innovation delivers distinctive solutions
  • Tailor the IT strategy

CIOs are changing their roles to make the difference

  • Every CIO has the opportunity to create distinctive solutions
  • The CIO’s strategic role and potential contribution continue to unfold
  • Not all CIOs are equal
  • CIOs are expanding their role to meet new enterprise demands
  • Business process, procurement and strategic experience promote expansion of the CIO role
  • Expand and evolve the CIO role

Plan to make the difference in 2008

  • Understand the changing economic environment
  • Position IT for success
  • Determine solutions required to meet expectations
  • Evaluate your IT portfolio
  • CIOs must deliver operational and distinctive solutions
  • The 2008 CIO research agenda reflects the need for distinctive enterprises


Further reading

  • Gartner EXP reports

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