Gartner Research

Using Alert Notification Tools to Enhance IT Operations Management

Published: 05 February 2008

ID: G00153421

Analyst(s): David Paul Williams , Debra Curtis

Summary

IT operations management products are only as good as the method chosen to ensure an alert is delivered to the right person by the most effective means. The IT operations group must be made aware of urgent fault/problem alerts, even when no one is watching the event console.

Table Of Contents
  • Overview
  • Functionality of Alert Notification Tools
  • Alert Notification Best Practices
  • Expanded Audience for Alert Notifications
  • IT Operations Alert Notification Vendors

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