Gartner Research

Using the E-Government Assessment Questionnaire

Published: 15 February 2008

ID: G00153058

Analyst(s): David McClure, Andrea Di Maio


Using our assessment questionnaire, government agencies can assess the strengths and weaknesses of their e-government initiatives and improve chances for successful outcomes.

Table Of Contents
  • Overview
  • Introduction
  • How to Apply the Assessment Framework
  • Completeness of Vision
    • Constituency Understanding
    • Constituent-Centric Strategy
    • Service Delivery Strategy
    • Service Development Strategy
    • Transformation and Innovation
    • E-Government Marketing Strategy
  • Ability to Execute
    • Budget Viability
    • Agility and Adaptability
    • Political Support
    • Constituent Service Capability
    • Organization and Governance
    • Operational Efficiency

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