Gartner Information Technology Research

Gartner Magic Quadrant for Interactive Voice Response Systems and Enterprise Voice Portals, 2008


Organizations are increasingly adopting voice response solutions based on Internet standards and a voice portal architecture. Leading vendors are improving integration between voice self-service and live-agent functions, and reducing the complexity of developing and operating solutions.

Published: 18 February 2008

ID: G00154201

Analyst(s): Steve Cramoysan , Rich Costello

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Aspect Software
    • Avaya
    • Cisco
    • Envox Worldwide
    • Genesys Telecommunications
    • Holly Connects
    • IBM
    • Interactive Intelligence
    • Intervoice
    • Nortel
    • Syntellect
    • Voxeo
  • Ability to Execute
  • Completeness of Vision

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