Gartner Research

W. W. Grainger: Delivering the difference in the customer experience

Published: 18 February 2008

ID: G00155575

Analyst(s): Mark McDonald


Enterprises expect CIOs and IT to deliver solutions that make a difference to business strategies. CIOs need the skills, roles, relationships and approaches to create distinctive business-relevant IT solutions. This W.W. Grainger case study is from Making the Difference: The 2008 CIO Agenda.

Table Of Contents
  • Deploying SAP in a single day

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