Gartner Information Technology Research

Gartner Magic Quadrant for Help Desk Outsourcing, North America, 2008


Gartner's 2008 Magic Quadrant for North American help desk outsourcing services examines 24 providers. Use this Magic Quadrant to help identify and evaluate the right providers to support your help desk outsourcing needs.

Published: 28 February 2008

ID: G00155048

Analyst(s): Richard T. Matlus, William Maurer

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Affiliated Computer Services
    • C3i
    • CGI
    • Ciber
    • CompuCom
    • CSC
    • Dell
    • EDS
    • Genpact
    • Getronics
    • GlobalServe
    • HCL Technologies
    • HP
    • IBM
    • Lockheed Martin
    • Northrop Grumman
    • Perot Systems
    • Pomeroy IT Solutions
    • SAIC
    • Siemens IT Solutions and Services
    • Technisource
    • TechTeam
    • Unisys
    • Verizon Business
  • Ability to Execute
  • Completeness of Vision

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