Gartner Information Technology Research

Gartner Magic Quadrant for Desktop Outsourcing Services, North America, 2008


The desktop outsourcing services market continues to expand and mature, but differences remain in external service providers' delivery mechanisms and capabilities. Organizations should evaluate their outsourcing objectives and technical requirements, and use the results to select their ESPs.

Published: 28 February 2008

ID: G00155023

Analyst(s): William Maurer , Richard T. Matlus

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • ACS
    • CGI
    • Ciber
    • CompuCom
    • CSC
    • Dell
    • EDS
    • Getronics
    • GlobalServe
    • HP
    • IBM
    • Lockheed Martin
    • Northrop Grumman
    • Perot Systems
    • Pomeroy IT Solutions
    • SAIC
    • Siemens IT Solutions and Services
    • TechTeam
    • Unisys
  • Ability to Execute
  • Completeness of Vision

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