Gartner Research

Q&A for Travel Expense Management Software Selection and Implementation

Published: 03 March 2008

ID: G00155718

Analyst(s): John Van Decker


Travel expense management software/technology inquiries to Gartner are frequent and consistently concern similar issues. Sourcing trends and best practice questions make up the majority of the client questions.

Table Of Contents
  • What are the trends for software selection in the travel expense management (TEM) market? What are companies buying?
  • Is there a best-of-breed market for license-based TEM solutions?
  • When should a SaaS TEM be considered?
  • Are there truly integrated TEM and travel planning solutions that should be considered?
  • Is a single corporate credit card necessary for an effective implementation of TEM?
  • When contracting for a TEM SaaS solution, we want to start with a pilot but want to get initial pricing based on our projected enterprise use. How should this be handled?
  • We are getting varied quotes from TEM SaaS vendors for services for implementation, as well as for time to deployment. Why do the larger vendors appear to be charging less for implementation?
  • Where do you see the market heading for ERP and SaaS vendors?
  • In a SaaS arrangement for TEM, how often should we submit an expense report?
  • What ancillary functionality/applications are critical to a successful TEM implementation?

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