Gartner Research

SWOT Analysis: Philippines Has Longevity, but Requires Investment as a Global Services Destination

Published: 12 March 2008

ID: G00154957

Analyst(s): Frances Karamouzis, TJ Singh


The Philippines has been an offshore global services destination for over 15 years. Further investment is vital to monetize growth and reinvigorate global sourcing. This research analyzes the Philippines' strengths, weaknesses, opportunities and threats as a destination for global services delivery.

Table Of Contents
  • Overview
  • Introduction
  • Philippines' Strengths
    • Competitive Cost Structures Relative to Other Global Delivery Locations
    • World-Class English-Language Proficiency (Verbal Skills)
    • Cultural Affinity
    • Labor Pool (Combination of Technology and Business Services)
    • Stable and Business-Friendly Infrastructure
  • Philippines' Weaknesses
    • Potential Bottlenecks in Scalability of Philippines' IT Services Labor Force
    • Philippines "Brand"
    • Sales and Marketing Skills
  • Opportunities
    • Capitalizing on Enterprise Quest for Non-India Options
    • Government Support
    • Critical Mass of Service Providers
    • Intellectual Property Rights Ownership
    • New Markets and Services
  • Threats
    • Fluctuating Political Environment
    • IP Protection, Privacy and Data Security Concerns
    • Middle-Management Scarcity
    • India "Overshadow"
  • What You Need to Know

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