Gartner Research

Altitude uCI 7.5 Contact Center Solutions

Published: 12 March 2008

ID: G00155706

Analyst(s): Jay Lassman

Summary

Altitude uCI 7.5, developed and marketed by Altitude Software, is a contact center suite designed for service bureaus and enterprise-based business applications. The application modules can manage agent and self-service multimedia interactions in centralized or distributed organizations.

Table Of Contents
  • Overview
  • Corporate Headquarters and Contact Information
  • Altitude uCI 7.5 Contact Center Suite
    • Altitude Unified Routing
    • Altitude Unified Dialer
  • Altitude Scripting Studio
    • Altitude Scripting Language
    • Altitude Fast Script Builder
    • Altitude Script Developer
    • Altitude Unified Desktop
    • Altitude uCI 7.5 Management
  • Pricing and Licensing
  • Strengths
  • Cautions
  • Competitors
  • Compatibility
  • Services
  • Partnerships
    • Worldwide Channel Partners
    • Regional Channel Partners
    • Hosters/ASP
  • Company
    • Employees
    • Sales and Installed Base
    • Office Locations

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