Gartner Research

The Why, When and How of Business Process Simulation

Published: 24 March 2008

ID: G00153456

Analyst(s): Marc Kerremans, David McCoy


Often overlooked, business process simulation can be a powerful partner for business process change. Simulation enables the exploration of new processes and ideas before they go live and affect users and systems. Here, we discuss the concepts, uses and benefits of simulation.

Table Of Contents
  • Overview
  • What Is Business Process Simulation, and When Do I Use It?
    • What Is Business Process Simulation?
    • When Should I Use Simulation?
  • How Should I Use Business Process Simulation, and What Techniques Are Available?
    • Where Do I Start?
    • Warnings When Getting Started
  • What Are the Benefits of Business Process Simulation?

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