Gartner Research

Establishing Processes for Configuration Management

Published: 27 March 2008

ID: G00156040

Analyst(s): Ronni Rosenstein


Infrastructure and operations leaders need to build a cross-domain configuration management process, including goals and metrics. Without configuration management, a configuration management database will surely fail.

Table Of Contents
  • Overview
  • Step 1: Assign a Configuration Manager
  • Step 2: Form the CM Team
  • Step 3: Define CM Goals and Milestones
  • Step 4: Define the CM Process
  • Step 5: Set Metrics to Measure Progress
  • Step 6: Ensure Continuous Improvement
  • Step 7: End With the CMDB
  • Tactical Guidelines

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