Gartner Research

Best Practices for Managing Shared Superuser and Firecall Accounts

Published: 28 March 2008

ID: G00156009

Analyst(s): Ant Allan


Shared superuser accounts and firecall accounts are necessary, but they create significant risks. The best practice is to restrict their use to special circumstances and to establish processes and controls to minimize risk and ensure accountability.

Table Of Contents
  • Overview
  • Superuser Accounts
  • Firecall Accounts
  • Restricting the Use of Shared Superuser Accounts
  • Reducing the Need for Firecall Accounts
  • Effective Processes for Managing Shared-Account Passwords
  • Further Controls for Managing Shared-Account Passwords
  • Tools for Managing Shared-Account Passwords
    • Shared-Account Password Management Tools
    • User-Provisioning Tools
    • Homegrown Tools

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