Gartner Research

Case Study: Finance and Accounting BPO Improves Cost and Quality of BT's Financial Reporting

Published: 10 April 2008

ID: G00155699

Analyst(s): Cathy Tornbohm

Summary

BT outsourced its transactional finance and accounting activities in 2002 to Xansa (now part of Steria). In 2007, it outsourced additional finance activities to Accenture. This case study highlights what BT has learned from this business process outsourcing activity.

Table Of Contents
  • Overview
  • Introduction
  • The Challenge
  • Approach
  • Results
  • Critical Success Factors
  • Lessons Learned

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