Gartner Research

Magic Quadrant for Field Service Management, 2008

Published: 18 April 2008

ID: G00156856

Analyst(s): Michael Maoz

Summary

Demands for Web and mobile field service options with end-to-end process design will drive investments in better field service technologies. Integrated software solutions conforming to service-oriented architecture will be preferred because they enable the design of optimal business processes.

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Astea International
    • ClickSoftware
    • Corrigo
    • IFS
    • Oracle-E-Business Suite
    • Oracle-Siebel Systems
    • SAP
    • ServicePower
    • Syclo
    • TOA Technologies
    • Ventyx
    • Vertical Solutions
    • WennSoft
  • Ability to Execute
  • Completeness of Vision

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