Gartner Research

Six Ways to Build Flexibility Into Outsourcing Contracts

Published: 14 May 2008

ID: G00157624

Analyst(s): Frank Ridder


Flexibility is difficult to achieve in an outsourcing engagement unless the organization and the service provider work together to make it happen. Special attention to six aspects of a typical outsourcing contract can help build flexibility into the outsourcing engagement.

Table Of Contents
  • Overview
  • Flexibility Is Difficult to Achieve
  • Pay Attention to Six Items in the Outsourcing Contract to Gain Flexibility
  • Outsourcing Contract Structure
  • Standard Solutions
  • Pricing Models
  • Benchmark Clauses
  • Exit Plan
  • Demand Management
  • Tactical Guidelines

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