Gartner Research

Six Ways to Build Flexibility Into Outsourcing Contracts

Published: 14 May 2008

ID: G00157624

Analyst(s): Frank Ridder

Summary

Flexibility is difficult to achieve in an outsourcing engagement unless the organization and the service provider work together to make it happen. Special attention to six aspects of a typical outsourcing contract can help build flexibility into the outsourcing engagement.

Table Of Contents
  • Overview
  • Flexibility Is Difficult to Achieve
  • Pay Attention to Six Items in the Outsourcing Contract to Gain Flexibility
  • Outsourcing Contract Structure
  • Standard Solutions
  • Pricing Models
  • Benchmark Clauses
  • Exit Plan
  • Demand Management
  • Tactical Guidelines

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