Gartner Research

Magic Quadrant for Utilities Customer Information Systems

Published: 21 May 2008

ID: G00157606

Analyst(s): Zarko Sumic

Summary

For buyers of customer care and billing solutions in the energy and utilities market, we map vendors' products for customer information systems.

Table Of Contents
  • Market Overview
    • Market Definition/Description
    • Business and Technology Drivers Impacting CIS Market
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • EDB Gruppen
    • Excelergy
    • First Data Utilities
    • Hansen Technologies
    • Indra
    • Oracle Utilities
    • SAP
    • Ventyx
  • Ability to Execute
  • Completeness of Vision

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