Gartner Research

Six Best Practices for Offshore Outsourcing

Published: 18 June 2008

ID: G00157829

Analyst(s): Helen Huntley

Summary

Organizations seeking offshore outsourcing must understand that their work begins long before signing an offshore contract. Take steps to ensure that the organization and the service provider communicate, handle cultural differences, and clearly establish goals and means to measure success.

Table Of Contents
  • Overview
  • Best Practice No. 1: Be Clear About What You Want When Signing an Offshore Contract — Ambiguity Will Cause Problems
    • The Problem
    • Best Practices
    • What Sourcing Executives Should Do
  • Best Practice No. 2: Build the Right Retained Organization to Govern the Offshore Relationship/Deal
    • The Problem
    • Best Practices
    • What Sourcing Executives Should Do
  • Best Practice No. 3: Invest in Building a Relationship With the Offshore Provider
    • The Problem
    • Best Practices
    • What Sourcing Executives Should Do
  • Best Practice No. 4: Travel to the Provider to Get a Firsthand Account of On-Site Vendor Operations and Management
    • The Problem
    • Best Practices
    • What Sourcing Executives Should Do
  • Best Practice No. 5: Conduct Cultural Training in the Enterprise With IT and BU Personnel
    • The Problem
    • Best Practices
    • What Sourcing Executives Should Do
  • Best Practice No. 6: Set Up a Measurement Model to Ensure That You Are Being Delivered What You Have Stipulated in the Contract
    • The Problem
    • Best Practices
    • What Sourcing Managers Should Do

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