Gartner Research

Vendor Rating: Alcatel-Lucent

Published: 19 June 2008

ID: G00153536

Analyst(s): Venecia Liu , Steve Blood , Leif-Olof Wallin , Akshay K. Sharma, Jouni Forsman , Severine Real, Bettina Tratz-Ryan , Jay Lassman, Frank Marsala , Rich Costello, Christine Tenneson


We maintain a promising rating for Alcatel-Lucent, despite its financial problems, as the company continues to align its product portfolio closer to its target markets.

Table Of Contents
  • Analyst Comments
  • Corporate Viability
    • Strategy Rating — Caution
    • Financial Rating — Caution
    • Marketing Rating — Promising
    • Organization Rating — Caution
  • Market Offerings
    • Carrier Business Group Rating — Promising
    • Enterprise Business Group Rating — Positive
    • Service Business Group Rating — Promising
    • Technology/Methodology Rating — Positive
    • Pricing Structure Rating — Promising
  • Customer Service/Support
    • Sales/Distribution Rating — Promising
    • Support/Account Management Rating — Promising

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