Gartner Research

Twelve Core IT Management Disciplines Build IT Organization Performance

Published: 25 June 2008

ID: G00159000

Analyst(s): John P. Roberts, John Mahoney


Becoming a world-class IT organization depends on brilliant execution of 12 core IT management disciplines. Improving IT organization performance requires strategic development of capabilities across these disciplines.

Table Of Contents
  • Overview
  • Recommendation
  • Introduction
  • Twelve Core Disciplines of IT Management
  • Leadership
  • Strategy
  • Governance
    • The Gartner ITG Demand/Supply Model
    • IT Policies
  • Service Management
  • Enterprise Architecture
  • The "Inner Ring" Disciplines
    • Performance Management
    • Sourcing
    • Security and Risk
    • Asset Management
    • Change Management: Program and Project Management
    • Financial Management
  • IT Organization Structure and People Management
    • IT Organization Structure Principles
    • People Management
  • Conclusions

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