Gartner Research

Toolkit: Help Desk Pricing for IT Services and Outsourcing

Published: 11 July 2008

ID: G00158131

Analyst(s): Richard T. Matlus, William Maurer , Frank Ridder


Pricing for help desk services is a challenging area. Deals are growing in size and scope due to multisourcing and using offshore services. Be aware of the pricing best practices, and use the examples and templates in this Toolkit to understand the potential price variances.

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